Refund & Cancellation Policy

1. Policy Overview

Post Digital Marketing Pvt Ltd ("Company", "we", "us") delivers customized digital marketing, SEO, paid media campaign management, and custom software/web development services. Because our engagements involve dedicated professional labor hours, strategic planning, and ongoing infrastructure allocation, our refund and cancellation policies are structured to reflect project execution stages fairly.

2. Monthly Digital Marketing Retainers (SEO, PPC, SMO, ORM)

Cancellation Notice: Clients on ongoing monthly service retainers may cancel their recurring engagement at any time by providing a thirty (30) day advance written notice to their Account Manager or via email to postdigitalmarketing748@gmail.com.

Service Execution During Notice Period: Services and campaign management will continue normally throughout the 30-day notice window, and standard monthly retainer fees for that period remain applicable.

No Mid-Month Retainer Refunds: Once a monthly billing cycle has commenced and work hours/audits have been allocated, retainer fees paid for that active monthly cycle are non-refundable.

3. Web Design & Custom Development Projects

Fixed-price website design and web application development contracts are billed according to defined project milestones:

• Initial Deposit (40%): Covers technical discovery, architecture planning, UX wireframing, and initial resource reservation. This upfront deposit is strictly non-refundable once architectural and design work has commenced.
• Staging / Development Milestone (40%): Invoiced upon client review and approval of the functional staging build. If the Client requests cancellation prior to staging approval, unexpended portions of the development budget may be reviewed for credit at the Company's sole discretion.
• Final Delivery & Deployment (20%): Due upon final quality assurance testing and prior to production server migration. Non-refundable once the website has been deployed live.

4. Third-Party Advertising Media Spend

Advertising media budgets paid directly to ad networks (such as Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, or Microsoft Advertising) are billed directly by those platforms to the Client's registered credit card.

Post Digital Marketing has no custody over direct media spend and cannot issue refunds for third-party advertising clicks or impressions delivered by external platforms. Any requests for credit regarding invalid ad clicks must be submitted directly to the respective ad platform according to their dispute guidelines.

5. Domains, Hosting, SSL & Third-Party Software Licenses

Costs associated with domain registrations, SSL security certificates, third-party web hosting, premium plugin licenses, and stock photography purchases are paid to third-party vendors and are strictly non-refundable under any circumstances.

6. Refund Request Procedure & Review Timeframe

If you believe you are entitled to a billing adjustment or refund under the specific terms of your Statement of Work (SOW), follow these steps:

1. Submit a formal written request via email to postdigitalmarketing748@gmail.com with the subject line "Billing Inquiry / Refund Request - [Your Company Name]".
2. Include your contract number, invoice number, and a detailed description of the discrepancy.
3. Our accounts team will acknowledge receipt within two (2) business days and complete a thorough review of project deliverables within seven to ten (7-10) business days.
4. Approved refunds will be processed via original bank transfer (NEFT/RTGS) within seven (7) business days following confirmation.

7. Billing Inquiries & Official Contact

For any questions or clarification regarding this policy, reach our finance and billing department: